RR Charter Finland Oy Customer and Marketing Register
This Privacy Policy explains how RR Charter Finland Oy processes the personal data of its customers, potential customers, partners and other contact persons.
1. Data Controller
RR Charter Finland Oy
Business ID: 3589521-1
Lakkitehtaantie 89
15680 Lahti
Finland
Website: www.rrcharter.fi
2. Contact for Privacy Matters
For questions concerning privacy and the processing of personal data, please contact:
RR Charter Finland Oy
Email: info@rrcharter.fi
3. Purpose of Processing Personal Data
Personal data is processed for purposes related to RR Charter Finland Oy’s business operations and customer relationship management, including:
- processing enquiries and preparing quotations
- booking, planning and providing transportation and other services
- customer communication and customer service
- managing contracts, orders and invoicing
- maintaining and developing customer relationships
- communicating with business partners
- developing our services
- marketing and sales in accordance with applicable legislation
- fulfilling legal obligations.
Depending on the situation, the processing of personal data is based on the performance of a contract or steps taken prior to entering into a contract, the legitimate interests of the data controller, a legal obligation, or consent.
4. Personal Data We Process
The register may contain, for example, the following information:
- name
- company or organisation
- position or job title
- email address
- telephone number
- billing and address information
- information related to enquiries, bookings and transportation services
- passenger numbers and other information necessary for arranging transportation
- information relating to communications with the customer
- information relating to customer relationships, contracts, quotations and invoicing
- other information provided by the customer that is necessary for providing the requested service.
We only collect personal data that is necessary for providing our services and conducting our business operations.
5. Sources of Personal Data
Personal data is primarily obtained:
- directly from the customer or the organisation they represent
- through contact and quotation request forms on our website
- by email or telephone
- during the quotation and booking process
- from business partners when necessary for arranging transportation or another agreed service
- from publicly available business and organisational sources in accordance with applicable legislation.
6. Disclosure of Personal Data and Service Providers
RR Charter Finland Oy does not sell personal data to third parties.
Where necessary, personal data may be disclosed to or processed by partners and service providers involved in providing the requested service, such as transportation, accommodation, travel, IT, payment, invoicing and accounting service providers.
Personal data is disclosed only to the extent necessary to provide the relevant service or fulfil a legal obligation.
7. Transfers Outside the EU or EEA
RR Charter Finland Oy aims to process personal data primarily within the European Union and the European Economic Area.
If a service provider used by us processes personal data outside the EU or EEA, we ensure that there is a lawful basis for the transfer and that appropriate safeguards are in place in accordance with applicable data protection legislation.
8. Retention of Personal Data
Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.
Customer, contractual and invoicing information may be retained for the period required by accounting legislation and other applicable laws.
Personal data that is no longer necessary will be appropriately deleted or anonymised.
9. Your Rights
Under applicable data protection legislation, you have the right to:
- receive information about how your personal data is processed
- access the personal data concerning you
- request the correction of inaccurate or incomplete information
- request the deletion of your personal data where there is a legal basis for doing so
- request restriction of the processing of your personal data
- object to the processing of your personal data where the processing is based on legitimate interests
- object to the use of your personal data for direct marketing
- withdraw your consent at any time where processing is based on consent
- receive your personal data in a portable format in certain circumstances.
Requests concerning these rights can be sent by email to info@rrcharter.fi.
You also have the right to lodge a complaint with the competent data protection authority if you believe that your personal data has been processed in violation of applicable data protection legislation.
10. Protection of Personal Data
RR Charter Finland Oy processes personal data confidentially and takes appropriate measures to protect it.
Access to personal data is limited to persons who require the information to perform their duties. We use appropriate technical and organisational measures to prevent unauthorised access, alteration, loss or disclosure of personal data.
11. Cookies and Website Use
The RR Charter Finland Oy website may use cookies and similar technologies to ensure the proper functioning of the website, improve the user experience and analyse website usage.
The use of non-essential cookies is based on the user’s consent where such consent is required by law.
Further information about the cookies used and how to manage them is available through the cookie settings on our website.
12. Changes to this Privacy Policy
RR Charter Finland Oy may update this Privacy Policy, for example, if our services, website or applicable legislation changes.
The current version of this Privacy Policy is always available on the RR Charter Finland Oy website.
RR Charter Finland Oy
www.rrcharter.fi